MODULE 

CUSTOMER PERSUASION SKILLS

I. INTRODUCTION

In the logistics and supply chain management (SCM) industry, customer persuasion and complaint handling skills are not only an important factor but also the key to making a difference and succeeding.

Understanding this, VIL Institute respectfully introduces the course "Customer Persuasion Skills" - an in-depth training program designed to improve communication skills, handle complaints, persuade customers and maintain effective customer relationships.

II. OBJECTIVES

The course "Customer Persuasion Skills" targets the following main goals:

1. Improve communication and customer persuasion skills: Help learners master effective communication techniques, thereby building trust and convincing customers confidently.

2. Handling complaints and customer feedback: Equipping learners with the ability to approach and resolve complaints professionally, quickly and effectively.

3. Building and maintaining customer relationships: Helps learners understand the importance of maintaining customer relationships, thereby devising strategies to retain and regenerate customer loyalty .

4. Develop a positive corporate culture: Build a culture of apology and goodwill in the organization, helping to create a professional and friendly working environment.

III. PARTICIPANTS

The course "Customer Persuasion Skills" is specially designed for the following subjects:

• Customer care staff: People who directly contact and resolve customer problems and complaints on a daily basis.

• Customer service management: People who manage and monitor customer care activities, ensure service quality and develop customer retention strategies.

• Sales and marketing staff: People who need to convince customers to achieve business goals and maintain long-term relationships.

• Logistics and SCM staff: People working in the field of logistics and supply chain, where accuracy, punctuality and service quality are key factors.

• Managers and Leaders: People who want to enhance leadership skills, improve work processes and build a positive corporate culture.

Participating in the "Customer Persuasion Skills" course of VIL Institute, learners will not only be equipped with the necessary knowledge and skills to persuade and retain customers but also have the opportunity to practice through real-life situations. practice and typical case studies.

Do not miss the opportunity to improve your capacity and build a solid career in the logistics & SCM industry.

Sign up today!

For further information, please contact us:

VIETNAM LOGISTICS INSTITUTE (VIL)

25th floor, Pearl Plaza Building, No. 561A Dien Bien Phu, Ward 25,

Binh Thanh District, Ho Chi Minh city, Vietnam.

Tel: +84 (0)28 3513 6399.

Email: info@vil.com.vn